Chemotion ELN is not responding
In individual cases, it may happen that the Chemotion ELN does not react to an action. If you have the feeling that your application is not giving any feedback, please reload the page by pressing F5. If the problem persists, please contact us by using the email address given in the [contact] (https://www.chemotion.net/chemotionsaurus/docs/eln/specific_contact) information or call us.
Actions are not activated
Check whether you are in your work collection. The All Collection is not intended for changes.
Functions are not allowed
If you want to carry out an action and the corresponding button for carrying it out is not activated, it may be because you first have to save your previous entries. This error occurs, for example, if you want to edit a sample in a reaction, but the sample has recently been inserted into the reaction table (by split or copy). If the new sample has not yet been saved in the reaction table, you cannot use various functions.
Scifinder error 500
A possible error message that can appear when using the SciFinder function to search for samples or reactions is the error code Error 500.
This error occurs when the SciFinder access has not been released and therefore access to the database is denied. Please check whether your SciFinder token is still valid by checking the date in the action bar under Log in as your name and Settings. If the validity date has been exceeded, you can easily renew it by deleting the token and creating a new one by entering your SciFinder access data. The new token is then valid again for one week.
How do I enable extended copy and paste functionality for ChemDraw JS?
- When you select “ChemDrawJS”, you will be notified to click the clipboard icon to enable the extended copy and paste functionality.
- Click the “Enable Extended Clipboard button”
- The instruction to enable the copy and paste function is displayed. Please do as follows:
Click on “ChemDraw Web Clipboard” to download the program
Double click to execute the program and the extension will be installed automatically. Note: you might get the notification “New extension added (ChemDraw Web Clipboard)”
Refresh the page
- After refreshing the page, re-open the ChemDraw and the clipboard button turns green. You can use Ctrl+C/Ctrl+V to copy/paste the drawing.