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Troubleshooting

Chemotion ELN is not responding​

In individual cases, it may happen that the Chemotion ELN does not react to an action. If you have the feeling that your application is not giving any feedback, please reload the page by pressing F5. If the problem persists, please contact us using the helpdesk.

Actions are not activated​

Check whether you are in your work collection. The All Collection tab is not intended for changes.

Functions are not allowed​

If you want to carry out an action and the corresponding button for carrying it out is not activated, it may be because you first have to save your previous entries. This error occurs, for example, if you want to edit a sample in a reaction, but the sample has recently been inserted into the reaction table (by split or copy). If the new sample has not yet been saved in the reaction table, you cannot use various functions.

SciFinder error 500​

A possible error message that can appear when using the SciFinder function to search for samples or reactions is the error code Error 500. SciFinder error 500 This error occurs when the SciFinder access has not been released and therefore access to the database is denied. Please check whether your SciFinder token is still valid by checking the date in the action bar under Log in as your name and Settings. If the validity date has been exceeded, you can easily renew it by deleting the token and creating a new one by entering your SciFinder access data. The new token is then valid again for one week.

Fixing Sample or Molecule SVG images​

(in ELN v1.5.4 and above)

A script to reprocess the SVGs of molecules and samples is available (see PR1308). For this to run properly, the Ketcher backend service has to be working. Note that depending on the situation, this could consume a lot of resources. To run the script from your application directory with rails environment, use bundle exec rake 'svg:{molecule|sample}[{all|missing|openbabel}]'; examples:

  • reprocess missing molecule SVGs: bundle exec rake svg:molecule

  • reprocess all molecule SVGs with molecule id >= 200: bundle exec rake 'svg:molecule[all, 200]'

  • reprocess missing sample SVGs with sample 100 <= id <= 200: bundle exec rake 'svg:sample[missing, 100, 200]'

  • reprocess openbabel generated molecule SVGs: bundle exec rake 'svg:molecule[openbabel]'

If docker compose is used, the command can be run from the host where the docker-compose.yml file is located. For example, to run the command using the worker service:

docker compose exec worker bundle exec rake 'svg:molecule[openbabel]'